Frequently Asked Questions
Find answers to common questions about our products and services.
In accordance with South African e-commerce regulations, you have a 7 day cooling-off window from the exact date of delivery to request a return. Once this 7 day period expires, we do not accept returns or exchanges for change of mind, incorrect sizing choices, or lack of occasion.
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Items must be completely unworn, unwashed, unaltered, and in their original packaging. We inspect every single return thoroughly. If an item is sent back to us with makeup stains, perfumes, dirt, signs of wear, the return will be rejected automatically. We will ship the dirty/worn item directly back to you at your expense.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's site.
For standard change-of-mind or sizing returns within the legal 7-day window, you are responsible for organizing and paying the direct costs of return courier shipping. If the return is due to a verified manufacturing mistake, we will cover the shipping costs.